We’re Often Asked…

We hope our FAQs provide the answers you’re looking for — but please don’t
hesitate to reach out to us at support@heartbeat.com.

Influencers FAQ

How is pay rate calculated?

Your pay rate is determined by your number of followers, engagement rate, and the number of Heartbeat campaigns you’ve completed. Lock in your pay rate here.

How do I sign up for campaigns?
To sign up for campaigns, download the Heartbeat App for Ambassadors. From here, log in into your Ambassador account and select the Campaigns tab. Start scrolling to find a few campaigns that interest you. You can apply for a campaign directly from the Heartbeat App by clicking “Interested.” Application reviewal timeline can vary based on brand preferences.
How do you decide who to select for campaigns?
Ambassador campaign selection is dependent on brand preferences. Oftentimes, brands set specifications for which Ambassadors can be approved (must be a parent, must have a pet, must live in a specific state, etc.). We work directly with our brands to select Ambassadors that best reflect their personal identity. Our system also looks at Ambassador survey questions to decide whether a campaign is a good fit.
How long does it take to get paid after a campaign?

Once a campaign officially closes, you’ll receive a notification in the Heartbeat App to redeem your payment via your personal PayPal account. On average, it takes 30 business days after you submit your post to receive payment.

How can I get more campaigns?
All our campaigns go hand in hand with our survey questions. We recommend spending some time answering surveys within the Heartbeat App before applying to campaigns. By doing this, we’re able to target the right campaign to the right Ambassador. Think of us as your “Ambassador matchmaker.”
How do I submit my post?
To submit your post, ensure your Heartbeat pulse link is in your bio, hashtags are correct, and that you’ve mentioned the brand in your caption. We also suggest checking the campaign card to make sure you’ve included all necessary components. Once completing all the steps above, you should be able to submit your post within the campaign card by clicking “Submit Post.”
What if I can’t submit my post?

If you’re having trouble submitting your post, we recommend checking that you’ve placed your pulse link in the website section of your Instagram bio, as placing it in a Linktree will not allow you to submit your post.

Additionally, Heartbeat requires that Ambassadors leave their pulse link in their website bio for a minimum of 72 hours. You will not be able to submit your post within 72 hours of submitting one for another campaign.

If you’re still encountering submission issues, send us a link to your Instagram post at support@heartbeat.com, and we’ll try manually submitting it for you.

How do I opt out of a campaign?
Once you secure your spot in a campaign and commit to posting, we’ll be unable to remove you. However, we understand life happens. In emergency situations, please send us a message at support@heartbeat.com, and we’ll discuss alternative options.
Is Heartbeat available outside the US?
We’re hoping to expand internationally, but due to difficulties with international shipping and payments, campaign participation is limited to US residents only.
If I need help, who do I reach out to?
The fastest way to reach the Heartbeat superheroes is to send us an email at support@heartbeat.com. Whether you have a question on payment, campaign status, or shipping, our team is ready and willing to help! We try to respond to all requests within 24–48 hrs.
What if I already have a Heartbeat account and want to join TikTok?
Log in to your Heartbeat account. Go to “Account.” Click “General Information.” Add your TikTok handle there. If using the Heartbeat App, click the gear on the bottom right. Click “General Information” and add your TikTok handle there.
When will I get my TikTok pay rate?
Heartbeat looks at multiple factors when building your pay rate. We review all users’ stats for a couple of days before assigning a pay rate which will appear in the Profile section of your Heartbeat App available on iOS, Android, and mobile web.
When will I get my first TikTok opportunity?
When we find a TikTok campaign that matches your campaign preferences, we’ll invite you to your first campaign of many.
Do TikTok campaigns work like Instagram campaigns do?
TikTok campaigns have their own unique aspects like music, trends, and dances. Make sure to read the campaign card carefully to make sure you know all the requirements for the campaign.
Is my TikTok pay rate different from my Instagram pay rate?
Yes. Heartbeat calculates TikTok and Instagram pay rates differently based on your account-unique metrics.
How do I see my TikTok pay rate?
The pay rate shown under “Account” is your Instagram pay rate and is not reflective of your TikTok pay rate. You’ll receive information on your TikTok pay rate directly over email.
If I’m participating in TikTok campaigns, do I have to participate in Instagram campaigns?
No, you only need to apply for campaigns you are interested in. Just make sure to answer survey questions so we can match you with the best campaigns for you.
How do I verify my TikTok account?
Just add the required emoji into your TikTok bio so we can confirm your account. Once your account is verified, you can remove the emoji.
Where can I see all the TikTok campaigns?
We’ll be reaching out to you one on one to invite you to TikTok campaigns, so stay tuned for more information